Abbott Diagnostics Ambassador

  • Abbott
  • Sweden
  • Publicerad: 4 juli, 2019
  • Full time

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Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company’s commitment to improving patient care and lowering overall costs.

The Abbott Diagnostics Division’s (ADD’s) Customer Experience Organization is a part of our customer focusing organization in Europe. Today, there are fewer, larger and more complex customers than ever before. The Customer Experience Organization is responsible to create stronger, solutions-focused customer partnerships while also meeting the day-to-day service and support needs.

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ADD is now looking to hire for the position as an Abbott Ambassador, being a Key Account Manager for a group of customers spread throughout Sweden. The Abbott Ambassador will be responsible for managing and expanding existing accounts, managing and improving customer relationships and improving profitability of accounts.

This is a field-based position, preferably located in the Stockholm/Mälardalen area with easy access to airport communications since the customers will be located in different parts of Sweden.

There are, in total, 4 Ambassadors in Sweden, dividing the customers between them, and you report to the Customer Experience Manager Sweden & Finland for ADD.

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Your main tasks and responsibilities will be:

  • Full revenue responsibility for your assigned customers including forecasting and target performance achievement.
  • Act as a trusted partner and advisor as Abbott’s main contact to customers.
  • Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process.
  • New product and menu expansion targeting and sales support.
  • Prepare and execute regular customer business reviews.
  • Manage routine renewals of base business accounts and negotiate long-term contracts.
  • Implement new assays.
  • Provide ongoing training and coaching to customers.
  • Oversee progress of cross-functional implementation team (post-sale) with project manager.
  • Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.

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To be successful as an Abbott Ambassador you have:

  • A Bachelor’s / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial, or relevant work experience.
  • Experience from the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.
  • Proven track record in a similar position supported by management and customer references, with long-term, strategic focus on accounts.
  • Successful engagement with customers, specifically Business Management and key stakeholders and a strong understanding of key stakeholders and customer dynamics
  • Strong knowledge and experience from a lab environment.
  • Strong solution selling and relationship building skills.
  • The ability to identify and drive resolution of issues.
  • Strong verbal and written communication skills in both Swedish and English.
  • The willingness and possibility to travel within Sweden.

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We will put high value on personal characteristics such as personal drive, strong selling skills and high energy, so do not hesitate to apply if you have a background within a laboratory environment and the right attitude to become an Abbott Ambassador.

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Interested in this position?

Responsible for recruitment of this position is Madeleine Krig at Moveup Consulting. You can reach her on 0730 262 263 or by madeleine.krig@moveup.se for any questions you may have.

For application, please send your CV directly to madeleine.krig@moveup.se

We look forward to receiving your application!

By submitting your application you also give your consent to storing your personal information, including CV & Cover letter, and that we own the right to share this information with third parties (our client). You can withdraw the consent at any time.

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Ansvarig rekryterare

Madeleine Krig

Madeleine Krig

madeleine.krig@moveup.se
+46 (0)730 262 263

moveup-bw@2x

Göteborg: Ullevigatan 19, Tel: 031 - 775 55 90
Stockholm: Saltmätargatan 8, Tel: 08 - 661 73 90
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